Terms of use


Terms of use


The website http://hedera.hr/ is owned by Hedera d.o.o. The general terms and conditions apply to registered users. A registered user (hereinafter referred to as a user or registered user) may become any person who is fully operational and accepts the terms of business. When purchasing the first purchase, the customer must register and fill in all required fields with true data. Acceptance of the general terms and conditions of the business is confirmed by the customer by registering, thus becoming a registered user. The user is obliged to take care of the security of his / her user password and to modify it occasionally. Hedera d.o.o. does not respond to cases of abuse of a user password, but will promptly act upon the user's verifiable abuse immediately. Hedera d.o.o. disclaims any liability which may in any way result from, or is in any way connected with, the use of these Web Sites, any acts of the user by using or abusing the contents of this Website and for any damages that may arise for the User or any third party regarding the use or misuse of the use of the contents of these web sites.

Hedera d.o.o. reserves the right to change the general terms and conditions of use and use of this site at any time. It is believed that by accessing the site, the user is familiar with the current rules and terms of use of the same, and when confirming the purchase it confirms it.

Hedera d.o.o. they try to keep the information about the items accurate and up to date, but they are confined to possible errors in the published information. Hedera d.o.o. do not assume responsibility or guilty of any errors or omissions in the content on these web pages as well as for the accuracy of the published information, or is not responsible for the occasional failure of the pages or their parts. Photos and reviews on this site and on partner sites do not have to match the products that are really available. Some photos may be typical for a particular type of product.


Each registered user can purchase items from the offer shown on the website http://hedera.hr/ Purch.ase agreement between registered user and Hedera d.o.o. becomes valid after receipt of the ordered shipment and is valid all around the world.

Hedera d.o.o. are committed to delivering all ordered and paid products available at the time of delivery. In case of inability to deliver, Hedera d.o.o. will contact the user and arrange for a new delivery, replacement or cancellation order, while other available products will be delivered. In case of inability to deliver the ordered and paid product Hedera d.o.o. will make a refund.


All prices are quoted in Croatian Kuna and contain the calculated legal VAT rate.

Delivery costs are included in price to the end user regardless of the payment method (pay on delivery or credit card). By paying with "pay on delivery", the delivery service charges a cash transfer fee from the buyer to Hedera, which is avoided when paying with the card or bank transfer.


Delivery is done all around the world and is free of charge.

For the delivery of products outside the Republic of Croatia, user must first make a payment to the foreign currency account of Hedera d.o.o.

When picking up, the user is required to identify the delivery service employee, check for any damage to the shipment, and if the shipment is correct, sign the invoice, confirming receipt of the shipment. In the event of a damaged shipment, the user is obliged to immediately send the shipment to the service provider. Hedera d.o.o. disclaims any liability that may arise from the time of delivery of the shipment to the delivery service until delivery to the user.


Ordered products can be paid by credit card or credit card: MasterCard, Visa, Maestro and bank transfer.

If user chooses to pay on delivery, his order confirmation will be sent to his email address. Ordered products are delivered to the customer upon verification of the order, subject to delivery conditions.

If user chooses to pay with credit card or bank transfer, an order confirmation and transaction authorization information will be sent to his email address.


The user's email address will automatically send different messages after the activity (registration certificate, order confirmation, delivery or cancellation notice, card validation certificate or cancellation of the transaction). The user is required to provide correct information about the valid e-mail address.


Any comments or suggestions related to the web shop can be freely sent by any user using one of the offered contacts:

Hedera d.o.o.
4th Guards Brigade 35, Kamen
21000 Split

Tel: 021/325 410
Fax: 021/325 410
E-mail: hedera@hedera.hr

Download the complaint form HERE


You can fill in and send us a copy of the one-off termination agreement form on our web site.

Confirmation of receipt of a notice of unilateral termination of contract will be sent to you, without delay, by electronic mail.

The right to one-sided termination of the contract is excluded in the cases referred to in Article 74 of the Consumer Protection Act. For full information on the right of customers to unilateral termination of a contract, please refer to the Consumer Protection Act.

Download the one-off termination agreement form HERE


This statement commits us to protect the privacy of our users, customers and visitors of our site and the security of personal information provided to us through the website.

This notice describes the type of information we can collect from you when you visit our website and explains how we use these data and the steps we take to protect them. The notice also describes the choices you have about collecting and using your information when visiting our website.

What information do we collect about you and how do we use it?

In general, you can visit our website without disclosing personal information about yourself. We do not collect personal information about you (such as your name and contact details) when you visit this website unless you voluntarily submit data using one of the available forms for a particular purpose (contact form, registration form, shopping form, subscribe to the newsletter) and thereby give your privacy to the collection and use of your personal information for the purposes mentioned. All personal data is used solely for the purposes for which they were collected and for which they were granted. Personal data processing privileges can be provided by persons over 16 years of age or older, while parents or custodians may benefit from a privilege of less than 16 people. We will not make the collected data in any way available to unauthorized third parties, except for the legally prescribed purpose. All data is deleted upon termination of the purpose for which it was collected or termination of the contractual relationship and no later than the expiration of all legal obligations related to the retention of personal data.

Here are some additional circumstances in which we will share your information with authorized third parties and additional purposes for which we use your information:

Providing Information to Google Inc.
Google collects information through our use of Google Analytics on our website. Google uses this information, including IP addresses and cookie data, for multiple purposes, such as improving Google Analytics. Information is shared with Google on an anonymous basis. To find out more about what information Google collects, how to use this information, and how to control information sent to Google, see the Google Privacy Policy partner page. You can opt out of Google Analytics by installing the following plug-in to your browser: https://tools.google.com/dlpage/gaoptout

Share data with our taxpayers for tax purposes. For example, we share the invoices we issue and receive with our accountants for the purposes of completing tax returns and accounts at the end of the year.

Types of personal data processed

Personal information collected trough contact form is: name and surname, company, email, address, city, telephone number.
Personal information collected trough registration form and shopping form: name and surname, e-mail, address, city and postal code, country, company, OIB, phone number, fax.

Information that is automatically collected on our website

We automatically collect information in server log files, such as your IP address, browser type, redirection / exit page, and operating system. We use this information to manage our web pages and our technical solutions, understand how visitors move through our website and services and improve your experience while using our website and services.

Access and update your personal information

Our user has the following rights at any time:

    the right to access data and access to data
    right to information on processing of personal data
    right to data transfer
    the right to withdraw privola
    the right to file a complaint
    right to correction and change of personal data in case the information is incomplete or incorrect
    the right to be deleted in cases such as cessation of processing, withdrawal of a claim or in the case of filing a complaint

If you want to invoke any of these rights, please contact us via the contact form on our contact page http://hedera.hr/croatia-split/. You can also contact us by phone that is listed on contact page or by sending a mail to our address listed on the contact page.

Security of your personal information

We are committed to taking appropriate technical and organizational measures to protect your personal data from unauthorized or unlawful handling of them and their accidental loss, destruction or damage. When submitting your personal information through our website, this information is sent over the Internet safely through high-quality encryption and stored on our secure servers located in the EU.




Using cookies

This website and its online services can use cookies to improve the service.
The decision to allow the use of cookies on this website is entirely yours. It should be noted that the site works optimally only if cookies are enabled.

What are cookies?

Cookies are small files that your browser saves on the disk when you visit our website. This allows our website to recognize your computer when you visit us next time so that we can offer you a more personalized experience. Cookies are not aimed at spying on a user and do not follow all that the user is doing and are not a malicious code or virus. Also, cookies are not related to unwanted messages or spam, they can not save a password and are not intended solely for advertising. Information such as your name or email address will not be saved - the website can not access your personal information and files on your computer.

In order to use cookies in accordance with the Electronic Communications Act, the Personal Data Protection Act, EU Directives 2002/58 / EC and 95/46 / EC and the GDPR directive, we need your consent.

Types of cookies

  • Cookie Sessions and Permanent Cookies
    • Session cookies are temporary cookies that run out after you leave the web site. These cookies are required for the proper performance of certain applications or functionalities on this Site.
    • Persistent cookies are used to improve our users' experience (eg, remember the details of the application so you do not have to enter them every time you have a website). These cookies remain in the cookie of your browser for a long time. This time period will depend on the choice of settings on your Internet browser. Permanent cookies allow data to be uploaded to the web server each time you visit the site.
  • First and Third Party Cookies
    • First-party cookies - released by this site. These cookies are often used for the proper functioning of the website and for remembering your preferences on the web site.
    • Third-party cookies are cookies that are placed by other websites or services such as YouTube. We have no access or control over these cookies. You should consult the relevant third party privacy policy. If you are in the European Union, you can learn more about how third-party users use this type of cookie on the following link: http://www.youronlinechoices.eu/.
  • Necessary and other cookies
    • Necessary cookies are necessary for the operation of our website and the use of its features and / or services. For example, they allow you to navigate through the website and sign in to safe areas. By using this website you will automatically be granted access to the necessary cookies without which the website can not work.
    • Performance cookies collect information about how visitors use our website, for example, which pages visitors most often come across and receive error messages from those pages. These cookies do not collect the information that identifies the visitor. All information collected by these cookies are anonymous. They only serve to improve the functioning of this website.
    • Functional cookies allow our website to remember the choices and adjustments you made during your visit and provide enhanced personal features. For example, remember to change your language preferences or currency preferences. They can also be used to enable third parties (such as AddThis) to provide social sharing tools and remember your preferred sharing services.
    • Marketing cookies are used to track visitors through the web site. It is intended to show ads that are relevant and interesting to a particular user, and thus more valuable to publishers and third-party advertisers.

Cookies used on this website:

    • The cookies with the name PHPSESSID contain only a reference to the session stored on the web server. No data is stored in the user's browser and this cookie can only be used on the current website.
    • First party cookies
    • Session Cookie
  • cc_cookie_accept
    • A cookie used to remember user settings - accept the use of all cookies on this web site. This cookie only knows your last cookie settings and does not reflect the current cookie state in your browser.
    • First party cookies
    • Sessions / Permanent Cookies (if you do not accept all cookies then Session cookie, otherwise Permanent cookie with a duration of 1 year)
  • cc_cookie_decline
    • A cookie used to remember user settings - accepting the use of just the necessary cookies on this web site. This cookie only knows your last cookie settings and does not reflect the current cookie state in your browser.
    • First party cookies
    • Sessions / Permanent Cookies (if you accept all cookies, then the Session Cookie, otherwise the Cookie Cookie with a duration of 1 year)
  • exp_last_visit (1 year), exp_last_activity (1 year), exp_tracker (session cookie), exp_csrf_token (session cookie), exp_stashid (session cookie), exp_cart (1 day)
    • Various cookies that start with 'exp_'. These cookies are set by our content management system and include information such as: When did you last visit our website, the previous pages you viewed, the length of a registered user's session, session ID ... These cookies are not collected by yours personal information, they are used only for the basic functionality of the website. 'exp_last_visit' and 'exp_last_activity' store information only for the date / time of your visit. 'exp_tracker' follows the last 2 pages you've visited so that you, if necessary, can go back to the corresponding pages. 'exp_csrf_token' is used to send forms on a page, this is a unique and random number and font number that protects our web site from spammers. 'exp_cart' does not collect personal data, only stores your basket's identification number
    • First party cookies
    • exp_csrf_token and exp_tracker are session cookies, rest are permanent cookies
  • __atuvc (1 godina), __atuvs (30 minuta), __atssc (1 godina)
    • This website uses AddThis, a provider of social plugins and web analytics services provided by Add This, Inc. ( "AddThis"). AddThis uses cookies to allow you to share content through social media. When you use the content sharing tools on our Website AddThis also collects information about what is shared, when and how. The information generated by the cookie about your use of this website (including your IP address) is uploaded to the AddThis server and stored there. AddThis will use this information to evaluate your use of the site and compile activity reports on the web site operator's website. AddThis may transfer this information to third parties, if it is legally required, or if third parties process data for AddThis. AddThis can also use data that is not personal information about visits to our website in order to provide targeted advertising. See AddThis Privacy Policy at the following link: http://www.addthis.com/privacy/privacy- policy. You can opt out of http://www.addthis.com/privacy/opt-out Collecting your behavior-based online data.
    • addthis.com: ssc, cw_id, mus, uid, sshs, ssh, _ga, _gid, ssc, uvc, ouid, notice_preferences, notice_gdpr_prefs, na_tc, loc, na_id
      facebook.com: sb, datr, locale, wd, fr
      pinterest.com: _auth, _pinterest_cm, _pinterest_sess
      linkedin.com: _lipt, liap, lang, lidc, bcookie, _guid, _ga, sdsc, li_at, JSESSIONID, bscookie, sl, share_setting, visit
      this website: __atuvc (1 year), __atuvs (30 minutes), __atssc (1 year)
    • Permanent Cookies
  • _ga (2 years), _gid (1 day), _gat (1 minute), AMP_TOKEN (30 seconds - 1 year), _gac (3 months), __utma (2 years), __utmb (30 minutes), __utmc (session), __utmt (10 minutes), __utmz (6 months)
    • This website uses Google Analytics, a web analytics service provided by Google Inc. ( "Google"). Google Analytics uses cookies to analyze your use of the website. The information generated by the cookie about your use of this website (including your IP address) is uploaded and stored on a Google server in the United States. Google uses this information to evaluate your use of the site by providing activity reports on the Website Operators website. Google may transfer this information to third parties, if required by law, or if third parties process data on behalf of Google. Google will not associate your IP address with any other data Google owns. See the Google Privacy Policy at the following link: http://www.google.com/analytics/learn/privacy.html. Google has developed a browser plug-in to prevent access to your Google Analytics JavaScript data (ga.js, analytics.js, dc.js). You can download it here: http://tools.google.com/dlpage/gaoptout
    • First party cookies
    • Permanent cookies
  • __ncuid (1 year)
    • This website uses DoubleClick, a Google Inc. ad serving company ("Google"). DoubleClick uses ad custom adapters for your browsing interests. The information generated by the cookie about your use of our websites (including your IP address) is transferred to the server and stored. This information is used to speculate your interests to serve you targeted advertising. See the DoubleClick Privacy Policy at the following link: https://policies.google.com/privacy?hl=en. At the following link, you can opt out of collecting your personalized online advertising information https://adssettings.google.com/anonymous?hl=en.
    • doubleclick.net: DSID, IDE
      this website: __ncuid (1 year)
    • Permanent cookies
  • datr (1 year), fr (1 year), wd (7 days), locale(2 days), sb (2 years), reg_fb_gate (session), reg_fb_ref (session)
    • This website uses Facebook tools. Facebook uses cookies for a wide range of purposes, from functionality to performance to advertising and metering. View Facebok Privacy and Cookie Policy on the following link: https://www.facebook.com/policies/cookies/.
    • Third party cookies
    • Permanent cookies
  • PYPF (1 month)
    • This website uses PayPal. PayPal uses Cookies to recognise its customers and to shorten the time the user needs to log in to his PayPal account by checking his email on PayPal database. View PayPal Privacy Policy on the following link: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full.
    • Third party cookies
    • Permanent cookies

How to accept or reject cookies

You can always block the use of some or all of the cookies we use on our website, but this may affect its functionality.

The cookie settings box is located at the bottom of this page. After selecting the settings, you can reset those cookie settings at the bottom of this page at any time.

You can also accept or reject some or all cookies by customizing your browser settings. The following links provide information on how to change the settings for some of the most commonly used web browsers: Mozilla Firefox, Google Chrome, Microsoft Internet Explorer, Apple Safari, Opera. Some browsers allow you to surf in "anonymous" mode, limiting the amount of data set on your computer, and automatically deleting persistent cookies placed on your device when you finish browsing. There are many third-party apps you can add to your browser to block or manage cookies. You can also delete cookies that were previously set in your browser by selecting the option to clear the browsing history, and then turn on the cookie deletion option. For more information on cookies and setting your browser settings, visit www.allaboutcookies.org.





Learn more about the workings of propolis on the organ. Click on the image for visual display.

The influence of propolis on human body



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