These Terms and Conditions of Sale define the procedure for ordering, paying for, delivering and submitting complaints about products offered on our website. The Supplier (Seller) of the products offered in hedera.hr web shop (hereinafter referred to as "Products") is Hedera d.o.o. and the Customer is any visitor to the Web Catalog who selects at least one Product, completes the online order form and sends it to the Seller.

The website http://hedera.hr/ is owned by Hedera d.o.o. The general terms and conditions apply to registered users. A registered user (hereinafter referred to as a user or registered user) may become any person who is fully operational and accepts the terms of business. When purchasing the first purchase, the customer must register and fill in all required fields with true data. Acceptance of the general terms and conditions of the business is confirmed by the customer by registering, thus becoming a registered user. The user is obliged to take care of the security of his / her user password and to modify it occasionally. Hedera d.o.o. does not respond to cases of abuse of a user password, but will promptly act upon the user's verifiable abuse immediately. Hedera d.o.o. disclaims any liability which may in any way result from, or is in any way connected with, the use of these Web Sites, any acts of the user by using or abusing the contents of this Website and for any damages that may arise for the User or any third party regarding the use or misuse of the use of the contents of these web sites.

Hedera d.o.o. reserves the right to change the general terms and conditions of use and use of this site at any time. It is believed that by accessing the site, the user is familiar with the current rules and terms of use of the same, and when confirming the purchase it confirms it.

Hedera d.o.o. they try to keep the information about the items accurate and up to date, but they are confined to possible errors in the published information. Hedera d.o.o. do not assume responsibility or guilty of any errors or omissions in the content on these web pages as well as for the accuracy of the published information, or is not responsible for the occasional failure of the pages or their parts. Photos and reviews on this site and on partner sites do not have to match the products that are really available. Some photos may be typical for a particular type of product.

Each registered user can purchase items from the offer shown on the website http://hedera.hr/ Purch.ase agreement between registered user and Hedera d.o.o. becomes valid after receipt of the ordered shipment and is valid all around the world.

Hedera d.o.o. are committed to delivering all ordered and paid products available at the time of delivery. In case of inability to deliver, Hedera d.o.o. will contact the user and arrange for a new delivery, replacement or cancellation order, while other available products will be delivered. In case of inability to deliver the ordered and paid product Hedera d.o.o. will make a refund.

All prices are quoted in Croatian Kuna and contain the calculated legal VAT rate.

Delivery costs are included in price to the end user regardless of the payment method (pay on delivery or credit card). By paying with "pay on delivery", the delivery service charges a cash transfer fee from the buyer to Hedera, which is avoided when paying with the card or bank transfer.

Delivery is done all around the world and is free of charge.

For the delivery of products outside the Republic of Croatia, user must first make a payment to the foreign currency account of Hedera d.o.o.

When picking up, the user is required to identify the delivery service employee, check for any damage to the shipment, and if the shipment is correct, sign the invoice, confirming receipt of the shipment. In the event of a damaged shipment, the user is obliged to immediately send the shipment to the service provider. Hedera d.o.o. disclaims any liability that may arise from the time of delivery of the shipment to the delivery service until delivery to the user.

Ordered products can be paid by credit card or credit card: MasterCard, Visa, Maestro and bank transfer.

If user chooses to pay on delivery, his order confirmation will be sent to his email address. Ordered products are delivered to the customer upon verification of the order, subject to delivery conditions.

If user chooses to pay with credit card or bank transfer, an order confirmation and transaction authorization information will be sent to his email address.

The user's email address will automatically send different messages after the activity (registration certificate, order confirmation, delivery or cancellation notice, card validation certificate or cancellation of the transaction). The user is required to provide correct information about the valid e-mail address.

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